Refund policy

1. Eligibility for Returns

Customers may request a return if:

• The item is unused and in its original condition
• The item is returned with all original packaging
• The request is made within 14 days of delivery

Non‑returnable items:

• Digital products
• Custom or personalised items
• Items marked as final sale

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2. How to Start a Return

To begin a return, customers must contact us through:

• The Shopify order page, or
• Our support email: overlord@vybeme.online

Customers must include:

• Order number
• Item(s) they want to return
• Reason for return

We will confirm whether the return is approved and provide instructions.

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3. Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
• A tracked shipping service is recommended.
• We are not responsible for lost return parcels.

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4. Refunds

Once the returned item is received and inspected:

• Approved refunds are issued to the original payment method
• Refunds typically take 3–10 business days to appear
• Shipping fees are non‑refundable

If the item is not returned in its original condition, a partial refund may apply.

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5. Exchanges

We only replace items if:

• They are defective
• They are damaged
• The wrong item was sent

If the item is out of stock, a refund will be issued instead.

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6. Damaged or Incorrect Items

If a customer receives a damaged or incorrect item, they must contact us within 48 hours at overlord@vybeme.online with:

• Photos of the item
• Packaging photos
• Order number

We will arrange a replacement or refund.

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7. Shopify Checkout Purchases

All payments, refunds, and transaction handling follow Shopify’s payment policies.
Refund timelines may vary depending on the customer’s bank or payment provider.